Monitoring

USA Central Station Alarm Corp.

www.usacentralstation.com

Important Information USA Customers Should Know

In the security industry, you need the fastest response times and most reliable information just to stay competitive. With U.S.A. Central Station, you will get the speed and reliability you need. Consider this:
  • 83 percent of our alarms handled in 30 seconds or less
  • 71 percent of our alarms handled in fifteen seconds or less
  • 3 Central Station Sites to provide unsurpassed reliability
  • 2 Central Station sites give you even more redundancy

VRT II Voice Response Terminal

This feature is a convenient and user-friendly way to interface with the U.S.A. Central Station’s automation system. A multi-level identification process allows touch-tone telephone access to a variety of services for your accounts. With proper identification, you may:
  • Place an account on test
  • Extend a test
  • Review test results
  • Clear a test
  • Review a complete list of zones for an account
  • Review account history

Auto Page Notification

U.S.A. Central Station’s Auto Page Service is a convenient and fully automated method of alarm notification. It allows you to receive a customized text message each time the alarm panel is activated, without the intervention of a Central Station operator. The Auto Page Service is compatible with Alpha pagers, Nextel, or any cellular system using the TAP protocol. This feature can be applied to all zones on an account, or applied selectively. In addition, each time a page is generated and successfully received, this information is automatically recorded in the history of your account.

Email Notification

E-mail is available for notifications, opening and closing reports, and alarm history. If needed, we can even e-mail any recorded conversations that pertain to your account.

Automated Fax Notification

Our automated fax service has been designed for speed and flexibility. You can receive immediate notification of alarm activity or account history reports.

Answering Service

Our answering service calls are answered by trained operators. Our mission is superior customer service. We put an emphasis on training and professionalism. The answering service customers receive the same level of quality service and dedication as our monitored customers.

Why AlertComU.S.A.?
  • 22 Years Industry Experience
  • Competitive Rates
  • Highly trained personnel
  • Customized Service
  • Voice mail & Fax service available
  • Fast application process
  • Alpha & Nextel paging available


Criticom's Central Station

www.criticominternational.com

Important Information Monitored Customers Should Know

All incoming calls to the central station are received by Criticom's highly trained console operators. Individuals occupying this position are selected from among our most proficient and tenured operators. They have demonstrated the ability to courteously direct all calls to the appropriate representatives.

When calling the central station, these operators serve as your initial contact with our company, so we have chosen people who possess the experience, the knowledge, and the professionalism to not only create an excellent first impression, but to instill in our callers a sense of confidence and security, while assuring that their needs are addressed in a timely manner.

To protect the interests of all parties involved, every call to the central station is recorded on a digital voice unit. If you ever have the need to research a certain call, or simply require the information for reasons of record keeping or liability, you may file a request/discrepancy with the dealer relations department or an alarm room supervisor.

Customers can view their Account Info, Alarm Histoy and Open/Close reports online at www.mymonitoringstation.com


Dispatcher Training

Every Criticom employee understands the value of service to you and your customers. It is the cornerstone of our training and education program, one of the most comprehensive in the industry. The extended training curriculum for new employees simulates virtually every scenario they may encounter and only when they have demonstrated that they have the skills and ability to act quickly and effectively are they qualified to become a Criticom dispatch professional. Continuing education that incorporates new and revised policies and ensures that their skills and knowledge remain at the highest level to serve your customers.


Residential Security

Your family, home, and possessions mean everything to you. Criticom wants to help you in protecting these valuable items. Contact us to find out how you can customize a home security system to fit your lifestyle.

Did you know:
  • Homes with a monitored security system are 2.2 times less likely to be burglarized
  • Most insurance companies offer great discounts to homes with monitored and fire security systems

Business Security

If you are looking for a security system to protect your employees while at work or are wanting to protect your property and contents of your business we can help you. Criticom offers a fully customizable solution designed with your specifications.

Did you know:
  • Most insurance companies offer discounts for businesses with monitored and fire security systems
  • Businesses with a monitored security system are 4.5 times less likely to be burglarized
  • 85% of police chiefs recommend the installation of security systems

Contact Criticom for more information and valuable tips on protecting your business.


Please Call For An Appointment
1048 33rd St S, St. Cloud, MN 56301
Mailing Address: PO Box 734 St Cloud, MN 56302
Phone: 1-800-450-6035 • (320) 251-6035 • Fax: (320) 252-8254

Copyright 2007, Tri Communications Security Services All Rights Reserved